Refunds & cancellation

Hyrefly plans are pay-as-you-go. We don't set up a recurring mandate on your card or UPI, so nothing charges you again on its own. A plan runs for its period and then stops.

• Builder — ₹149, runs 30 days from purchase.
• Placement Pro — ₹1,999, a one-time purchase that runs 180 days.

To “cancel”, don't buy again. That's the whole procedure. You keep every paid feature until the last day of the period you already paid for.

Write to us and we'll refund in these cases:

• Charged but nothing unlocked. The payment succeeded and your plan didn't activate — full refund, no questions. Tell us and we'll usually just fix the entitlement instead, if that's what you'd rather have.
• Duplicate payment. You were charged twice for the same thing — we refund the duplicate in full.
• You changed your mind within 7 days and haven't meaningfully used the paid features (no custom domain connected, no premium portfolio published) — full refund.
• We broke something material and couldn't fix it. If a paid feature you bought the plan for didn't work for a sustained stretch, we refund pro-rata for the affected period, or in full if that's fairer.

Being straight about this now beats an argument later. We generally won't refund:

• A period you used. If you published on a premium template for two months of a Builder plan, that plan did its job.
• Not getting a job, an interview, or a shortlist. Hyrefly makes you findable and presentable — it doesn't place you, and we say so on the terms page too.
• Disliking an AI suggestion or an ATS score. Those are drafts and assessments, and you can rerun them.
• An account suspended for impersonation or for the other things listed in section 6 of the terms.

If your situation isn't on either list, ask anyway. We'd rather decide it on the facts than hide behind a clause.

Mail support@hyreflyai.com from the address on your account with:

• the plan you bought,
• the Razorpay payment ID from your receipt email,
• and what went wrong.

We reply within 48 hours. If we approve it, the refund goes back through Razorpay to the original payment method — we can't send it anywhere else — and reaches you in about 7 working days, depending on your bank. Partial refunds are possible where a partial refund is the fair answer.

A refund reverses the plan, not your account. Your profile, portfolios, projects and resumes stay exactly where they are; you simply drop back to the free tier. If a portfolio was relying on a paid template or a custom domain, it may be unpublished — the content isn't deleted, and republishing later brings it straight back.

Free tier is genuinely free: one portfolio and one resume, no card required. It does carry a lifetime cap of 250 cumulative hours of being published — time on a paid plan doesn't count against it. We'd rather tell you that here than have you discover it.

If you think you've been wrongly charged, mail us first. A chargeback raised without contacting us costs us a fee and takes weeks; an email is faster for both of us and we don't win anything by stalling.